REFUND POLICY

A Legal Disclaimer

At Serenidecor AI, an initiative of SDP Platforms under Surya Dev Prakash India Private Limited, we are committed to delivering exceptional products and services. Refund requests are evaluated on a case-by-case basis, in compliance with our terms and conditions. Refunds may be granted for eligible claims, such as defective products or failure to deliver promised features, as outlined in our policy. However, we reserve the right to deny refunds for misuse, non-compliance, or user dissatisfaction unrelated to product functionality.

This policy serves as a legal disclaimer, affirming that Serenidecor AI operates in good faith to ensure customer satisfaction while protecting company interests. By engaging with our platform, users agree to adhere to these terms. For detailed information, please review our full Refund Policy and Terms of Use on our official website.

Refund Policy - the basics

At Serenidecor AI, an initiative of SDP Platforms under Surya Dev Prakash India Private Limited, we are committed to ensuring customer satisfaction. Our refund policy allows customers to request a refund within a specified period if they are not satisfied with their purchase or encounter issues with our products or services. Refunds are processed promptly, subject to terms and conditions outlined at the time of purchase. For more information or assistance, our support team is always available to help resolve any concerns efficiently.

What to include in the Refund Policy

The refund policy for Serenidecor AI, an initiative of SDP Platforms under Surya Dev Prakash India Private Limited, should clearly outline the conditions under which refunds are applicable. It should include details about eligibility criteria, such as defective products, unmet service expectations, or technical malfunctions. The policy should specify the refund request process, required documentation (e.g., proof of purchase), and the timeline for processing refunds. Additionally, it should cover exclusions, such as non-refundable items or services already rendered. Transparency and clarity in terms like refund methods (e.g., original payment mode) and support contact details are essential to building trust with customers.